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Quick FAQ:

What is DVDUniverse?

DVDUniverse and Associates is a collabortative effort that came out of contract sales when I worked at NBC Universal, before they decided only to keep contractors who could work in-house, we couldn't afford to move, so we started our own thing, believing we could do things a bit better for our customers who we saw taken advantage of all over the web. You can find us on Facebook, a licensed media wholesaler here.

We are a licensed media wholesaler meaning we pay for digital contracts then put the media on discs for you to pass savings on to you and stay competitive.

Some of our shows have never been given a retail release, ie. Murphy Brown, Knots Landing, Falcon Crest, etc... and we pay digital fees in order to sell tv aired seasons, which qualifies the original licensors to retain their quality masters to release them at any time on their own.

As someone who loves people, who loves nostalgia, soundtracks and connecting people with old shows we loved that bring us back and unite us, I saw a lot of people being forgotten about as customers, and I knew I could do it better. Basically, we pay digital fees on everything we carry in the store and then add a small fee to make cases and artwork available. We also know labels reduce the life time of discs, and raise costs, and so two-fold this way we do right by the consumer while also being able to remain competitive by shaving off extra waste and production costs.

What information do you have and is it kept secure?

​I don't have your CC number, when you check out, Authorize and my bank processor only shows me the last four digits to verify you to allow the purchase. Also you only registered an account, so I don't have anything but your name, address, what you registered with so that I can provide a service... I understand anyone's concern online, but I run a business for my clients, not against them. ​I am accountable to Authorize, EVO, and PaymentCloud, so not only do I always want and will do right by my clients, I'd get into huge legal trouble as a United States citizen if I broke that law, as well as the reason why I started a business in the first place, which is always take care of my clients.

Phone numbers are only needed for international orders, I guess so they have someone to call for customs duty fees and missing packages.

Newsletter Subscription:

All new orders get subscribed to oure newsletter which shares important information concerning the store, specials, etc... your email is not shared or sold to anyone at any time, your privacy is 100% with us, and you can ubsubscribe at any time.

Our Word to You:

Any legitimate problems you have we address in the customer's favor without question

Before ordering, please be aware we do not use any labels to avoid heat problems and to lower costs for you, so we can give you the best product at the best prices. Also, please be aware some of the DVD's we sell are not commercially-produced pre-records and some are made from the original master disc/sets. Picture quality is considered good-to-excellent, unless otherwise noted. Just keep in mind that many of these films may include screen logos, or if a very old show, show some signs of deterioration over the years, so please do not expect "PERFECT" quality. The cost to you is for the Media (blank disk we use), shipping, and time it takes us to do them for you. We do all we can to keep our cost as low as possible to help everyone enjoy the shows we offer.. Many Sites charge lots more than we do for exactly the same sets.. We do not do artwork on DVDs and they are shipped in individual sleeves to assure they arrive safe and with delivery confirmation on all orders. DVDs are recorded in DVD-R format, which is compatible with most new DVD Players. Please check your owner's manual or contact the manufacturer to make certain these discs will work with your system before buying. Please check the compatibility of your dvd player to play this media. 

INTERNATIONAL ORDER?

As a courtesy to all international orders, as we know sometimes shipping prices can come up as more than expected... that is why we extend this promise, that at the time of printing your shipping label, if we can process this at a cheaper rate than you were charged, we will refund the excess cost back to you.

WHERE IS MY ORDER?

I run a business that cares about every single customer.
I have 100% feedback on Facebook, Ebay, Etsy, and other stores online for a reason.

Here's what happens. Many orders we print a bunch of shipping labels at the same time as the orders are being prepared. But then the packages still have to get picked up by the post, and then they have to be updated in the USPS computers before they begin to show movement.

Cookies

Like every major online vendor, we utilize cookie technology, but the information gathered with cookies is limited to the type of computer you are using and where you travel within our site. This type of tracking allows us to design and alter our site for efficiency and does not compromise your privacy. We set cookies to record certain information during your visit to DVDUA®. In certain instances cookies do enable us to recall personally identifiable information about you, but only after you have voluntarily given us that information. Please consult our Privacy Policy so that you are apprised of what kind of information we obtain from you, how we use this information, and how you can control its use.

Don't be alarmed if your browser shows an alert letting you know that a cookie has been detected. A cookie is simply a very small piece of text placed on your hard drive that is recognized as you move throughout our site and each time you visit our site. The benefit to you is the ability to save items added to your Shopping Cart and store them on our server for future reference (up to 30 days). We use cookies strictly to help design a more efficient site as they tell us which pages are popular (or not), etc. Cookies do not tell us your name, address, credit card number or any other information that you may wish to keep confidential. If you have voluntarily given us personally identifiable information, cookies enable us to recall it (and save you the trouble of entering it all over again) each time you visit our site. For additional information about how your personally identifiable information may or may not be used by us see our Privacy Policy.

The most common browser default settings allow cookies to be accepted. If your browser is not set to accept cookies, you may see a notification every time a cookie attempts to be set, asking you to accept or decline. If you find this message to be annoying, change your browser default settings to accept cookies.

Encryption

DVDUA® always use industry standard encryption technologies when transferring and receiving any data that you exchange with our site. We employ the same industry-standard Secure Sockets Layer (SSL) technology that is used by major banks and stock brokerage firms to conduct business via the Internet. This encryption procedure scrambles the information you send us and makes online transactions extremely safe. Despite what you may have heard, it is not a simple hack to intercept your personal info and decode it. Billions of dollars of transactions are conducted via the web every day.

In order to communicate securely on DVDUA.com, you will need a browser with 256-bit SSL encryption. This includes Google ChromeMicrosoft EdgeMicrosoft Internet ExplorerMozilla FirefoxApple Safari, and possibly other browsers. If you have an earlier version of any of these browsers, please visit the developer's website for the most recent update to ensure you have the latest and most secure version available.

For DVDUA® purchases, when we transfer and receive certain types of sensitive information over the Internet, such as financial information, you will be redirected to a secure server and we will notify you, depending on the type of browser you are using, through a pop-up dialogue box or a padlock icon displayed in the browser window as well as the URL beginning with https instead of http in the address bar. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you via this site.

Email

When you purchase online from DVDUA®, and provide us with a valid email address, we will contact you by email to confirm your order and to update you on the status of your order. You are instructed to review our Privacy Policy for additional information about how your email address (or any other personal information that you provide to us) may or may not be used by us.

VeriSign Authentic Site

Click to Verify - This site has chosen an SSL Certificate to improve Web site security Click to Verify - This site has chosen an SSL Certificate to improve Web site security

Authentic Sites like DVDUA.com use a VeriSign Secure Server Digital ID to offer proof of identity, to enable secure communications and to encrypt translations with site visitors through their web browser connections. The only way to be sure of a web site's authenticity is to view the site's Digital ID. Viewing a site's ID assures that you are not being spoofed (i.e. the site is real and not an imposter) since it contains:

  • The name of the company which owns the web site (e.g. DVDUA)
  • The site's registered Internet address (e.g. www.dvdua.com)
  • The name of the Secure Server Certification Authority under which VeriSign issued the Digital ID (RSA Data Security or VeriSign)

Your peace of mind is important to us so we take your privacy seriously. Please review our Privacy Policy for more information on what kinds of information we obtain from you, how this information may or may not be used by us, and how you can control its use. Finally, review our Privacy Policy and this Safe Shopping Promise periodically to see if any of our practices have changed. We want you to be fully informed so that we earn and keep your trust.

Your information is safe and will not be shared with anyone ever.

The Management

Thank you for shopping at DVDUA.

The effective date of this Safe Shopping Promise is May 17, 2016. It was last updated on November 27, 2017.

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