Conditions of Use

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Maintenance:

Maintenance is done on Tuesday mornings EST when necessary, but not necessarily every Tuesday.

Adding Cases:

All single seasons shipped to the US come in cases, with laminated artwork covers.  We do not ship cases overseas due to ease of breakage.  We offer cases for large sets optionally to keep prices and materials down.  We found many people don't want cases these days and this allows us to pass those savings on to you, the customer, and this is what keeps our prices competitive all year 'round, and able to have such dynamic sale policies that people enjoy.

If you do not add cases, your package will come with the official wholesale arftwork slipcovers and sealed in resealable cello bags to spec.

Are titles in stock?
Items listed are in stock or they would be listed as out of stock, in English and complete.

Will this play in my country?
Format is worldwide region zero so we do ship worldwide

Why do you offer cases separately?
Most people don’t want cases so this allows us to offer better savings while also creating less waste.

Can you please confirm and advise the number of episodes for a particular title that is provided?
All seasons are complete unless stated otherwise.

Can you also confirm that the digital copies of the episodes you provide on the discs are from the official production company? They are not downloads from torrents for example? 
I have checked the files they sent us, and if they do have aired logos it is because they maintain clean copies to sell themselves for about 3-5x as much, this is the only way they allow us to sell them at our price point.

Can you confirm prices on your website are in US dollars? Or if not, what other currency?
US Dollars

What payment methods do you have available for me being based in Australia?
Our business license was approved and CC for international buyers can check out directly and securely.

Please also advise what country you are based? USA?
USA

For the shipping, is the package tracked?
Packages are tracked within the US, but shipping costs for international packages are VERY high, so you would have to pay extra for specific tracking once it leaves the country, but we haven't had a lost package in years.

Playback Conditions:

We do not recommend XBOX playback as audio sync issues have been known to occur.

NO PAYPAL?

​Paypal and Square is affiliated with Amazon, and these companies shut down all contract and licensed media wholesalers.  So please, don't let it scare you off that we don't use Paypal.  We use the same authorization as Amazon and a million other resources out there... most reputable companies do not use Paypal... people use Paypal because they are not set up to use the better resources for checkout... so this is a step up from Paypal, not a step down.

After Paypal screwed over my mom we no longer use it but we have many secure payment options available to you!

Basically, my mom was hacked by Russians who bought a laptop on her account and Paypal did not treat her very well. They even threatened to take the money from her bank account if she didn't pay for it!

The FBI got involved since it was across state lines. It was crazy. My mom has told me the story 3 times and I have to pretend each time that I haven't heard it before...

Current Payment Options

Authorize Secure CC Direct Checkout is now online which is what you're using on site. But if that doesn't work... 

  • US Fast Option: Photos of filled check (front and back) emailed in to support@dvdua.com - if you email a check you do not have to mail it, we can deposit via mobile deposit and thus get your order out even faster!
  • Mail in: Check / Money Order / Concealed Cash
  • Debit Option: Manually sent secure invoice via Authorize or Google Checkout (US Only)

What happens when I place an order?

  • 1. You receive an email confirmation
  • 2. You receive yet another email confirmation with tracking once your order ships.
  • Note: We are available to you for any questions, concerns or special requests either here or on Facebook! Click Contact Us in the bottom left of the website for all support!
  • Tip: Remember, every title that sells goes on a small short sale in our specials for one week!

We pride ourselves in having the best customer service on the net, or more accurately, we try to be, and we learn from the best and your suggestions.

DMCA

DVDUA.com website is in compliance with the Digital Millennium Copyright Act (“DMCA”). It is our policy to respond to any infringement notices and take appropriate actions under the DMCA and other applicable intellectual property laws.

DVDUA.com website takes matters of Intellectual Property very seriously and is committed to meeting the needs of content owners while helping them manage publication of their content online. It should be noted that DVDUA.com will respond to any DMCA complaints in a timely manner.
DVDUA.com website is a video search engine complex system of automatic indexers, robotic scripts and user submissions (“I-Frames”) streaming links to content that was uploaded to popular and only legal online video hosting sites. The users of these third-party video hosting sites signed a contract with these sites by setting up their accounts which forces them not to upload illegal content.
If a video exists on the web we will at some point find it and index it. It is entirely possible that we will index a previously removed video that is hosted using a different URL or different hosting website. If this happens please let us know as per DMCA protocol and we will address the issue.
We do not indexing the password-protected content and not cache or copy video files.

The site administration makes sure that the links are benign or perfectly legal. We prohibit users from uploading video, and we cooperate with all copyright holders to identify and promptly mark as spam & remove infringing link as soon as we are officially notified.

If you are still convinced that your copyrights are infringed and want to inform us about a copyright infringement on this website, that you need to mail us a request for content removal, we can offer a copyrighted content removal services to copyright owners or their authorized representatives.

Please send us an official request to be carefully reviewed by our Copyright abuse department. It’s important to keep in mind that WE DO NOT KEEP any copyrighted content on our website and we ought to, due to this fact, check all copyrighted content removal requests in details before proceeding with them. In addition, we do not control the removal of any content from any other web site in any shape or form.

Please do not send DMCA requests asking for entire channels, categories or shows to be removed. We only accept requests for an actual link to be removed.

To start the process on copyrighted content removal, please give us a copyrighted content removal request, made according to DMCA rules. Your copyright link removal application SHOULD HAVE ALL the items listed below. Otherwise our copyright abuse team will have to decline your application.

THE FOLLOWING ELEMENTS MUST BE INCLUDED IN YOUR COPYRIGHT INFRINGEMENT CLAIM:

* Provide evidence of the authorized person to act on behalf of the owner of an exclusive right that is allegedly infringed.
* Provide sufficient contact information so that we may contact you. You must also include a valid email address.
* You must identify in sufficient detail the copyrighted work claimed to have been infringed
* You must include all the correct infringing links that you claim for removal.
* A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
* A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
* Must be signed by the authorized person to act on behalf of the owner of an exclusive right that is allegedly being infringed.

IMPORTANT REMINDER:

  •  Removal of the video search results from our website has no impact on the publishers’ original feeds, so probably the content will still exist at the publishers’ websites.
  •  We have a right to reject any incomplete or anonymous messages.
  •  We do not have to answer to threats of any kind. Please make sure your request is polite and decent. 
  • Please remember before sending your request: WE DO NOT KEEP or HOST ANY CONTENT or MATERIALS!
     We appreciate your understanding.
  • DVDUA.com may, at our discretion, send a copy of such notices to a third-party for publication. As such, your letter (with personal information removed) may be forwarded for publication.
  • In addition, you are required to consider the possible fair use implications, as a result of Lenz v. Universal.

SEND THE INFRINGEMENT NOTICE VIA EMAIL
Contact/Email:  copyright-law@DVDUA.com

Please provide complete and accurate information in order to expedite the removal process.

It is our policy to promptly remove links from the DVDUA.com Site in accordance with the Digital Millennium Copyright Act (“DMCA”) if properly notified that the materials infringe a third party’s copyright. In addition, DVDUA.com may, in appropriate circumstances, terminate the accounts or block video host site of repeat copyright infringers.

*This page designed to make submitting notices of alleged infringement as straightforward as possible.

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