Shipping & Returns

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Refund and Exchange Policy

You have one year from date of purchase to have any disc replaced free of charge, one time, no questions asked. Future replacements on the same order will be charged a standard shipping price.

All original media sales are final. Returns of undamaged media and other merchandise must be made within 14 days of placing your order and can be returned for store credit only. Items must be in original condition and are subject to inspection by dvdua staff before store credit is applied. Customer is responsible for all shipping and ancillary fees incurred with the return of items to dvdua.

For Pre-Order items, cancellations will be accepted for 14 days after the order is placed unless otherwise noted in the product description.

Any pre-sale item that includes a digital download code will not be eligible for cancelation or refund once the download code has been distributed.

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