Shipping & Returns

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Global Shipping Policy:

All titles are either shipped priority or media mail on our discretion. It really depends how well the store is doing and how big the order. We usually ship priority mail though which is a 1-3 day turn-around after shipping not after ordering. Orders are processed how they are received, and if we have a lot of orders or are waiting for materials the wait time can add a week. We are always available for rush orders, for all enquiries via the lilve chat, or support email and facebook social media.

Refund Policy:

All original media sales are final, only due to ease of copying.
Any replacements you need I will ALWAYS send for free one time, a
I don't give people a hard time like other sellers out there. Trust me, I know a lot of 'em, and I strive to be better. I believe the customer keeps my life going, so i can work on my other passions like my music, and spending my life with the love of my life... 

So, I am grateful to all my customers, I respect that relationship, and will always do my best to make you happy... I also love hearing the stories of people connecting with an estranged family member​, a stressed family member, a friend, how people connect with an old show,  or shared interest... to me that's what it's all about. 

Returns of undamaged media and other merchandise must be made within 14 days of placing your order and can be returned for store credit only.
Items must be in original condition and are subject to inspection by DVDUA staff before store credit is applied.

For Pre-Order items, cancellations will be accepted for 14 days after the order is placed unless otherwise noted in the product description. Any pre-sale item that includes a digital download code will not be eligible for cancellation or refund once the download code has been distributed.

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