Conditions of Use

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Refund and Exchange Policy

You have one year from date of purchase to have any disc replaced free of charge, one time, no questions asked. Future replacements on the same order will be charged a standard shipping price.

All original media sales are final. Returns of undamaged media and other merchandise must be made within 14 days of placing your order and can be returned for store credit only. Items must be in original condition and are subject to inspection by dvdua staff before store credit is applied. Customer is responsible for all shipping and ancillary fees incurred with the return of items to dvdua.

For Pre-Order items, cancellations will be accepted for 14 days after the order is placed unless otherwise noted in the product description.

Any pre-sale item that includes a digital download code will not be eligible for cancelation or refund once the download code has been distributed.

Before ordering, please be aware some of the DVD's we sell are not commercially-produced pre-records and some are made from the original master disc/sets. Picture quality is considered good-to-excellent, unless otherwise noted. Just keep in mind that many of these old films may show some signs of deterioration over the years, so please do not expect "PERFECT" quality. The cost to you is for the Media (blank disk we use), shipping, and time it takes us to do them for you. We do all we can to keep our cost as low as possible to help everyone enjoy the shows we offer.. Many Sites charge lots more than we do for exactly the same sets.. We do not do artwork on dvds andthey are shipped in individual sleeves to assure they arrive safe and with delivery confirmation on all orders. DVDs are recorded in DVD-R format, which is compatible with most new DVD Players. Please check your owner's manual or contact the manufacturer to make certain these discs will work with your system before buying. Please check the compatability of your dvd player to play this media. 

You can go to the website http://www.videohelp.com/dvdplayers.php and type in your make and model and check the box that saysdvd-r and look down the list to see if your player is compatible. Because of ease of copying this media, we cannot offer refunds only replacements for defective discs.

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